Privacy

At TeamFlow LLC ("TeamFlow," "we," "our," or "us"), we are committed to safeguarding the privacy and confidentiality of the data we collect. This Privacy Policy explains how we collect, use, and protect your data when you use our mobile application ("App") and associated services ("Services"). By accessing or using the App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use the TeamFlow App, we collect various types of information to provide and improve our services:

1.1. Personal Information

  • Restaurant Owner Information: We collect your name, email address, phone number, and business contact information to set up and manage your account.

  • Team Member Information: If you are a restaurant owner, we may collect information about your employees (team members), including their names, job titles, contact details, and credentials, which may be uploaded or synced to the platform with your consent.

1.2. Business Data

  • Restaurant Operational Data: This includes schedules, team member work logs, roles, and other data that you provide to manage your restaurant operations.

  • Third-Party Integration Data: With your consent, we integrate with third-party services to pull in data related to your team and business operations (such as payroll, scheduling, and HR systems).

1.3. Usage Data

  • We collect data about how you interact with our App, including your device information, IP address, operating system, browser type, and usage statistics (e.g., session lengths, feature usage).

1.4. Cookies and Tracking Technologies

  • We use cookies and similar tracking technologies to enhance your user experience, track usage patterns, and collect analytics data. You can manage cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to provide, manage, and improve our services. Specifically, we use your information to:

  • Enable the functionality of our App and provide the restaurant management and team communication services you request.

  • Improve the performance and features of the App based on user feedback and usage patterns.

  • Send you notifications, service-related updates, and messages, including support and administrative notices.

  • Analyze trends and usage patterns to ensure our services meet the needs of our users.

  • Comply with legal obligations and resolve disputes as needed.

3. How We Share Your Information

We do not sell or rent your data. However, we may share your information in the following circumstances:

  • Service Providers: We may share your data with trusted third-party vendors who assist in delivering our services (e.g., hosting, analytics, customer support). These providers are obligated to protect your data and use it only to fulfill their contractual obligations to us.

  • Third-Party Integrations: If you connect the App to third-party services (e.g., payroll systems, HR software), we may share your data with those services in accordance with your consent and the integration settings.

  • Legal Compliance: We may disclose your data when required to do so by law, regulation, or legal process, such as complying with a subpoena or other legal obligations.

  • Business Transfers: If TeamFlow LLC is involved in a merger, acquisition, or sale of assets, your data may be transferred to the acquiring company, and you will be notified accordingly.

4. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you close your account or cease using our services, we will retain your information for as long as required to comply with legal obligations, resolve disputes, and enforce agreements.

5. Security of Your Information

TeamFlow takes the security of your personal and business information seriously. We implement reasonable technical and organizational measures to protect your data from unauthorized access, use, or disclosure. However, no security system is impenetrable, and we cannot guarantee the complete security of your data.

6. Your Data Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request corrections to any inaccuracies in your personal data.

  • Deletion: Request the deletion of your personal data, subject to certain exceptions (e.g., if we need to retain the data for legal reasons).

  • Withdraw Consent: If we are processing your data based on your consent, you may withdraw that consent at any time.

To exercise these rights, please contact us at the information provided below.

7. Third-Party Links

Our App may contain links to third-party websites or services that are not operated by TeamFlow. We are not responsible for the privacy practices or content of these third-party services. We encourage you to review the privacy policies of any third-party websites or services you visit.

8. Changes to This Privacy Policy

TeamFlow reserves the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you by posting an updated Privacy Policy on this page and, if appropriate, providing a notification within the App. Any changes will be effective immediately upon posting.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

TeamFlow LLC
Email: support@teamflow.us
Phone: +1 (505) 377-0645
Address: 10901 Anador Court Northwest, Albuquerque NM, 87114